Our Policies

Shipping Policy

Every House Of Noors order is prepared and packed with care before making its way to you.

Order Processing

Orders are generally processed within 1–2 business days after successful order confirmation.

Delivery Timeline

Once dispatched, orders are generally delivered within 3–7 business days, depending on your delivery location.

Order Tracking

Once your order has been dispatched, tracking details will be shared through the contact information provided at checkout.

Return & Exchange Policy

We want you to feel confident in every House Of Noors purchase. If there is an issue with your order, please contact us within 48 hours of delivery.

Eligibility

• The garment must be unused and unworn.
• The product must be returned in its original condition.
• All original tags and packaging must remain intact.
• A valid proof of purchase may be required.

Non-Returnable Situations

• Products that have been worn, washed or altered after delivery.
• Products damaged after delivery due to improper use or handling.
• Return or exchange requests made outside the applicable return window.

Cancellation Policy

Orders may be cancelled before they are processed or dispatched.

Once an order has been dispatched, it cannot be cancelled.

To request a cancellation, please contact us as soon as possible with your order number.

Refund Policy

Refunds are processed after an approved returned product has been received and inspected by our team.

If your return is approved, the refund will be initiated to the original payment method or through another suitable method depending on the order and payment type.

Please allow 5–10 business days for an approved refund to reflect, depending on your bank or payment provider.

Product Information

House Of Noors curates contemporary kurtis chosen for everyday elegance, comfort and versatile styling.

Each product page includes the available details about fabric, fit, colour, sizing and other product features.

We make every effort to ensure that our product photography represents the actual product as accurately as possible.

Slight variations in colour, texture, print placement or appearance may occur due to lighting, photography and individual screen settings.

Before You Order

Please review the individual product description, fabric details and available measurements carefully before placing your order.

Size & Fit

House Of Noors kurtis may vary in silhouette and fit depending on the design. We therefore recommend checking the measurements provided on the individual product page before ordering.

If you are unsure about your size or the fit of a particular piece, please contact us before placing your order and our team will be happy to assist.

Privacy Policy

We respect your privacy and are committed to protecting the information you share with us.

When you place an order or contact us, we may collect information such as your name, phone number, email address, shipping address and order details.

How We Use Your Information

• To process and deliver your orders.
• To communicate regarding your order or customer support.
• To improve our website and shopping experience.
• To send updates or promotional communication where permitted.

We do not sell or rent your personal information to third parties.

Payment information is processed through secure third-party payment providers. House Of Noors does not store your complete card or banking information.

Terms & Conditions

By accessing or purchasing from the House Of Noors website, you agree to the policies and terms mentioned on this website.

• All orders are subject to product availability.
• Prices may be changed without prior notice.
• We reserve the right to cancel orders in exceptional circumstances.
• Product images are intended to represent the product as accurately as possible.
• Customers are responsible for providing accurate delivery and contact information.
• House Of Noors reserves the right to update these policies when necessary.

Need Help?

Questions about an order, product, sizing or one of our policies? We're happy to help.