Refund policy

Returns, Refunds & Exchange Policy

House Of Noors | Everyday Elegance

At House Of Noors, we want you to feel confident about every purchase. Please read our returns and refunds policy before placing an order.

1. Returns & Exchanges

Returns or exchanges are accepted only for products that arrive damaged, defective, or different from what was ordered, subject to verification.

Please contact us within 48 hours of delivery if you experience any of these issues.

For hygiene and quality reasons, we may not accept returns for products that have been worn, washed, altered, or damaged after delivery.

2. How to Request a Return

To report an issue with your order:

  1. Contact us within 48 hours of delivery.

  2. Share your order number and a clear description of the issue.

  3. Provide clear photographs or an unboxing video, where available, to help us verify the issue.

  4. Our team will review your request and share the next steps.

Please wait for our confirmation before sending any product back.

3. Refunds

If a return is approved, we will notify you about the refund process.

Approved refunds will be processed to the original payment method wherever possible. The time taken for the amount to reflect in your account may depend on your bank or payment provider.

For Cash on Delivery orders, we will coordinate with you to arrange an appropriate refund method.

4. Non-Returnable Items

Products are not eligible for return or exchange in cases involving:

  • A change of mind after placing the order.

  • Incorrect size selection by the customer.

  • Products that have been worn, washed, altered, or damaged after delivery.

  • Requests submitted outside the stated reporting period, unless required by applicable law.

This does not affect any rights available to customers under applicable consumer protection laws.

5. Order Cancellations

Please contact us as soon as possible if you wish to cancel an order. Cancellation may not be possible once the order has been dispatched.

If an order is successfully cancelled after payment, any applicable refund will be processed accordingly.

6. Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will review the issue and, where approved, arrange an appropriate resolution, which may include a replacement, exchange, or refund.

7. Contact Us

For return, refund, or exchange assistance, contact us through our official WhatsApp Business number or email listed on our website.

House Of Noors
Everyday Elegance.